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Signed in as:
filler@godaddy.com
This Privacy Policy applies to the collection, storage, use and disclosure of personal information by Accredibly Pty Ltd ACN 690 808 023 (‘we’, ‘us’, ‘Accredibly’).
Accredibly is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs). We are very conscious about only collecting and using personal information which is reasonably necessary for us to assist you in using our services. We want to place control of your personal information back in your hands.
By giving us your personal information, doing business with us, making enquiries with us, or using our website, app or social media, you agree that your personal information will be dealt with as set out in this Privacy Policy.
We reserve the right to revise this Privacy Policy from time to time. Please review the Policy periodically for changes at https://accredibly.com.au/. You may contact our Privacy Officer using the contact information at the end of this Policy for more information or an updated copy of this Policy. By continuing to deal with or otherwise engage with us after we have revised our Privacy Policy, including by visiting our website or using our products or services, you consent to any revisions we may have made.
1. PERSONAL INFORMATION WE COLLECT
1.1 The personal information we collect and hold includes:
(a) Your username and (where you purchase a product or subscribe to our App) your contact information – which may be your name and email address alone.
(b) Any information connected with an online account you create with us, including your full name and email address.
(c) Any information connected with a third-party online account which you use an online platform to interact with us (for example, commenting on or sharing our social media posts).
(d) Analytics data collected by website traffic monitors such as Google Analytics (including demographics, browsing behaviour, session statistics and user identification) in relation to our websites or platforms.
(e) Any personal information contained in or implied from the correspondence you generate from our App.
1.2 We do not collect your financial or payment information. Payments and subscriptions are managed through your App store (Google Play Store, Apple Store).
1.3 Sensitive information is defined in the Act as information included (but not limited to) information about racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual preferences or practices; or criminal record. Sensitive information also includes ‘health information’ and ‘genetic information’.
1.4 We do not actively collect or hold sensitive information. However, it is possible that when you generate correspondence to those third-party entities through our App, a fact or characteristic about you could be inferred that falls into the category of ‘sensitive information’. For example, if you generate correspondence to a political group about how they hold and use your personal information, it can be inferred you are (or might be) a member of that political group.
1.5 To the extent that we indirectly collect and hold sensitive information (as described earlier), we will only use that information for the purpose for which it was collected or a related purpose in accordance with the Act, or otherwise where you give your consent to the use or disclosure for another purpose.
2. HOW WE COLLECT AND HOLD PERSONAL INFORMATION
2.1 Organisations bound by the Act (including us) must only collect personal information about you by lawful, reasonable and fair means and we will only use the personal information for the purposes listed in this policy.
2.2 We collect your personal information directly from you through your use of our website and App specifically when you:
(a) create an account with us, or use or purchase any of our products or services;
(b) contact us or engage with us through our websites, our social media, or any of our platforms;
(c) view our website or take specific actions on our website, noting that we use Google Analytics software to track website traffic and user engagement; and
(d) provide information to us directly by email.
2.3 We also use ‘cookies’ to collect information and support website and App functionality, analytics, communications and experience. Cookies are small text files stored on a user’s device when visiting our website or using our App. Our technologies do not cross-reference your browsing with data from other websites or apps. This information on its own does not identify an individual, although it does identify a user’s browser and it does provide us with statistics that we can use to analyse and improve our website and App.
2.4 We do not collect information about you from third parties, except where you authorise us to do so or where you include us in correspondence about your personal information as part of the provision of our services.
2.5 Where we received unsolicited personal information about you that:
(a) we have not requested; and
(b) we could not have lawfully obtained if we had requested it,
then we will destroy or de-identify that information as soon as practicable.
3. WHY WE COLLECT PERSONAL INFORMATION
3.1 Accredibly collects your personal information to:
(a) provide and administer our products and services, and support the functionality of our website and App;
(b) conduct research and development of our products and services, so we can improve the user experience and the quality of the products and services we provide;
(c) provide customer support, including investigating and responding to enquiries, feedback, comments and complaints;
(d) to inform how we conduct marketing activities including the continued promotion of our products and services; and
(e) maintain the corporate records required to comply with our legal obligations.
4. DISCLOSURE OF PERSONAL INFORMATION
4.1 We only disclose your personal information as described in our Privacy Policy. We may disclose, and you consent to us disclosing, your information to third parties where:
(a) the third party is a service provider of Accredibly, including the providers of IT services, server and web hosting services, data processing services, storage and back-up services;
(b) we do so as part of retaining professional advice (including legal or financial / accounting / taxation advice); or
(c) we are required to permitted to do so by law, including (without limitation) where it is necessary to comply with our reporting obligations, or other legal and regulatory requirements.
4.2 You consent to any disclosure we may make to a related entity. Where such disclosure occurs, your personal information will be deal with in accordance with this Privacy Policy, the APPs and the Act. We do not currently make disclosures to any related entities.
4.3 We may use or disclose your personal information to provide you with promotional material related to Accredibly services that may be of interest to you. You may opt-out of our marketing and promotional material at any time by:
(a) contacting our Privacy Officer and requesting that you no longer receive marketing or promotional material; or
(b) unsubscribing by selection the option at the end of our correspondence with you.
5. ANONYMITY
5.1 You may remain anonymous in your dealings with us or use a pseudonym.
5.2 If you choose to do so we may not be able to provide you with some or all of our products or services as it may be impracticable for us to do so (for example, we cannot generate third party correspondence without your name or email address as the third party may refuse to respond to us). Therefore we may request that you identify yourself before or during the provision of our products and services.
6. OVERSEAS DISCLOSURE
6.1 We do not disclose personal information outside of Australia.
7. SECURITY MEASURES
7.1 Accredibly implements technical and organisational methods to protect your personal information and to prevent unauthorised disclosure, misuse, loss, authorised access or modification. The things we do include:
(a) hosting our technology environment using reputable cloud infrastructure providers, with data hosted in Australia where reasonably practicable;
(b) encryption of personal information in transit and at rest, where appropriate;
(c) access controls, including role-based permissions, password controls, multi-factor authentication and least-privilege access to systems containing personal information;
(d) logging, monitoring and audit controls to help detect, investigate and respond to unauthorised access or system activity;
(e) secure configuration, vulnerability management, software patching and endpoint protection measures;
(f) network and application security controls, such as firewalls, traffic filtering and environment segregation;
(g) backup, recovery and business continuity measures designed to maintain the availability and integrity of personal information; and
(h) controls over third-party service providers who may store, process or support access to personal information on our behalf.
We will take reasonable steps to destroy or de-identify personal information if we consider that the personal information we hold is no longer required to fulfill the purpose for which it was collected, used or disclosed, a secondary purpose permitted by the APPs or otherwise meet our obligations at law (including our financial and regulatory reporting obligations under statute), we will take reasonable steps to destroy or de-identify that personal information.
7.2 We may retain your personal information that is included in the provision of our products or services (for example, by way of generated correspondence) for a period of six (6) years after the provision of that specific product or service for the purpose meeting any legal claims or requisitions in respect of that product or service.
7.3 To the extent that we retain your information in accordance with clause 7.2 for a period after:
(a) you cease using our products or services; or
(b) you request that your information be deleted or deidentified,
then we will take steps to isolate your personal information (and any copies thereof) in an encrypted digital environment with limited access. If we are not required to access your personal information within the period specified in clause 7.2, we will delete it permanently without looking at it.
8. ACCESS and CORRECTION
8.1 You have a right to access any of the personal information that we hold about you. If you would like to know what personal information of yours we hold please contact our Privacy Officer.
8.2 If we deny your request, we will inform you why. We are committed to transparent dealings with your information and so we will only deny a request where permitted by law (for example, it may breach the personal information of another person). As far as practicable we will give you access to your personal information.
8.3 We will also provide you with access to your information in the format you request it where it is practicable and reasonable for us to do so. While there is no fee associated with making a request, we reserve the right to change a reasonable fee for the retrieval of your personal information where we do provide access.
8.4 If you believe that information we hold about you is incorrect or incomplete, please let our Privacy Officer know. If we reasonably consider that your personal information is in not need of correction and we are not required to update your information then we will give you a written notice setting out our reasons.
8.5 If we refuse to correct your personal information, you may request that we link a statement to your personal information that you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading to make it apparent to other users of the information. If you make this request we will take reasonable steps to do so.
8.6 You may at any time request that we delete, destroy, de-identify or remove any of your personal information we hold by sending a request to our Privacy Officer. We will take reasonable steps to do so, subject to our legal requirements and the terms of this policy, and will notify you once this has been completed.
8.7 We will respond to all requests within a reasonable time frame.
9. COMPLAINTS
9.1 If you have a complaint in relation to our handling of your personal information, please contact our Privacy Officer with the details of your complaint as well as any supporting evidence you can produce.
9.2 We will review all complaints and respond as soon as practicable.
9.3 If you are unsatisfied with our response you may make a complaint to the Australian Privacy Commissioner at https://www.oaic.gov.au/.
10. AUTOMATED DECISION-MAKING SYSTEMS
10.1 We do not use automated decision-making systems which rely on or make decisions regarding the personal information you have provided.
10.2 We only use an automated system to automatically generate email correspondence to third party entities when you use that functionality.
11. GOVERNMENT IDENTIFIERS
11.1 Accredibly does not use, store, or disclose government related identifiers except where you provide them to us in connection with the use of our products and services.
If you require more information, or have any complaints regarding how Accredibly may have collected or used your personal information, you may contact Accredibly in any of the following ways:
By Email: privacy@accredibly.com.au
By Mail:
For the attention of the Privacy Officer
Accredibly
PO Box 198
Campbell ACT 2612